For years, Manco Abbott has partnered with Ellis Partners in Management Solutions to administer our on-site shop and customer survey program. Ellis benchmarks apartment mystery shop performance on 10 key Benchmark questions and the Customer Experience. Companies can qualify for platinum, gold, silver, or bronze level based on their company’s overall Benchmark score for the quarter. While the Ellis National Average was at 84% for the quarter, Manco Abbott employees averaged a 94%, ranking in the Gold Category!
The Ellis Loyalty Benchmark identifies and recognizes the customer experience performance of companies subscribed to the Ellis Resident Surveys Program. It evaluates performance on 5 key touchpoints of the prospect and resident journey. Manco Abbott on-site teams again shine, with an 83% overall loyalty average, compared to the national average of 74%, which ranked Manco Abbott in the Ellis Best in Class category.
