Manco Abbott ranks in Top 10 nationally on latest Ellis Partners Benchmark Shops/Surveys

Once again, the multi-family team at Manco Abbott has cracked the nation’s Top 10 for its performance on the first quarter 2018 Resident Surveys.

The Ellis Loyalty Benchmark identifies and recognizes the customer experience performance of companies subscribed to the Ellis Resident Surveys Program. It evaluates performance on 5 key touchpoints of the prospect and resident journey. The percentage of surveys responded to by the onsite team and the average number of days it took for the team to respond are also measured because these two factors impact the customer relationship and overall loyalty. Utilizing customer loyalty as a metric allows customer-centric companies the ability to forecast three specific customer behaviors: likelihood to convert/renew, willingness to pay more, and likelihood to recommend.

CONGRATULATIONS TO ELLIS BENCHMARK TOP PERFORMING COMPANIES First Quarter 2018

Resident Surveys

Ellis Best in Class Achievers

Tier 1 (1,600 or more units)

• Affinity Property Management
• Block Multifamily Group, LLC
• CWS Apartment Homes, LLC
• Guardian Management, LLC
• Lincoln Property Company
• LMC, a Lennar Company
• Manco Abbott
• Middleburg Management, LLC.
• Olympus Property
• R & V Management Corporation
• Simpson Property Group
• The Tomanek Group

Ellis’ customer loyalty score is based on a scale of 0%-100% (see chart below):

The overall average Ellis Loyalty Benchmark in 2017 was 74%, compared to 75% for First Quarter 2018. In 2017, the onsite response rate averaged 87%; First Quarter 2018 remained steady at 87%. Teams took an average of 5.0 days to respond in First Quarter 2018 versus an average of 6.3 days in 2017