Manco Abbott is very proud to announce that four of the communities we manage were recently awarded with the 2018 Ellis Customer Experience “Best in Class” Award for Resident Surveys, a prestigious award presented only to the top 10% of residential communities. This award is granted based on the results of resident surveys conducted across five areas – lead conversion, move-in, maintenance, pre-renewal, and move-out.
Most customer satisfaction awards are based on surveys of how residents say they feel about the community, but what makes the Ellis Customer Experience Award so meaningful and different than other awards is that it’s largely based on actual loyalty. As most property managers/owners will attest, having tenants tell you you’re doing a good job is nice, but the true measure of their happiness is how long they stay at your community– and the winners of this award do an elite job of keeping tenants happy and on-site.
Of the four Manco Abbott managed communities to win the award, three are actually repeat winners – The Fountains at Alluvial, The Grove, and The Shires. We’re also proud of Le Provence, a first-year winner of the Best in Class award.
Managing four winners of this prestigious award is testament to our commitment to our core values. Embracing honesty and accountability, engaging in extraordinary customer focus, having a passion for high standards, and committing to our staff and community help bring out the best in every community we manage – leading to customer satisfaction and loyalty.
